Terms and Conditions

QUALITY GUARANTEE
Our Guarantee of Quality provides our customers the opportunity to attend the course of their choice—and then pay only if 100% satisfied with the value of the course. If a customer sends us a written notice of dissatisfaction with a course within 30 days of the course start date, the customer will have the option of retaking the course at no charge.

COURSE TUITION

The course tuition fee is due and payable within seven days after the start date of the course. The course tuition fee includes instruction; course materials; the use of software, computers and other technical hardware as appropriate to the course; Renshaw Associates Limited Certification Examinations; and free establishment. Renshaw Associates Limited may also provide light refreshments during morning and afternoon breaks. The course tuition fee does not include sleeping rooms, meals, travel or any other expenses that may be incurred by our customer.

SUBSTITUTIONS PERMITTED

We welcome the enrolment of a qualified substitute in an enrolee’s place, provided the customer notifies us in writing before the first day of the course. Renshaw Associates Limited will credit 100% of any prepaid course tuition fees against the course tuition fee of the substitute. However, the substitute may not take advantage of any discount program for which he or she is not otherwise qualified.

FLEXIBLE TRANSFER/CANCELLATION

Our flexible transfer/cancellation policy lets our customers enrol early with confidence. We do not impose any penalty for cancellations of enrolments or transfers to another course as long as we are notified in writing or by phone before the start of the course. If a customer transfers to another course prior to the start of the course in which originally enrolled, 100% of any prepaid course tuition fees will be applied toward the course tuition fees for the subsequent course. If a customer needs to cancel an enrolment prior to the start of the class, we will issue a credit or, upon request, refund 100% of any prepaid course tuition fees for that enrolment. Unused credits expire 12 months after their date of issuance.

FAILURE TO ATTEND

Failure to provide written or telephone notification to Renshaw Associates Limited of an enrolment cancellation or transfer before the start of the course will result in forfeiture of the full regular course fee.

TRAINING VOUCHERS

Training Vouchers (i) are transferable within an organization and can be used to pay for the attendance of any qualified course participant but (ii) cannot be used to attend courses that are in excess of the number of enrolments covered by that Training Voucher purchase or courses that start more than 12 months after the start date of the first course attended under that Training Voucher agreement. If a customer purchases a Training Voucher and notifies us in writing of the desire to cancel it prior to its expiration, we will refund 100% of the difference between the price paid for the Training Voucher and the sum of the standard full tuition for each of the courses the customer took using that Training Voucher. Renshaw Associates Limited reserves the right to exclude particular courses from the Training Voucher program.

SECURITY

The customer agrees that all course participants will abide by security measures in effect at the course location.

COURSE POSTPONEMENTS

At times, we must change a course location, course date, or postpone a course. We will try to give the customer as much advance notice as possible of any such change. If the customer is unable to attend a course at the revised location or date, we will credit 100% of any prepaid course tuition fees paid against a future course or, if requested, refund those fees. However, we will not be liable for any other costs incurred, including (for example) travel charges or any consequential damages even if we were advised of them. Changes in course locations, course dates or postponement of courses will not extend a Training Voucher expiration date.

All copyrights, patents, designs and other intellectual property rights in or relating to any course materials provided or made available in connection with our courses remain the sole property of Renshaw Associates Limited. No part of any course materials may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, or translated into any language, without the prior written permission of Renshaw Associates Limited.

GENERAL

These terms and conditions set out above represent a complete statement of the agreement between the parties and supersede all prior discussions, correspondence and representations. Our brochures and advertisements are for information purposes only and are not intended to form any agreement between Renshaw Associates Limited and the recipient. These terms and conditions are subject to change without notice, and changes will apply to any enrolment/course order received after the date of the change. These terms and conditions may not be varied except in a written agreement signed by an officer of Renshaw Associates Limited. Renshaw Associates Limited’s acceptance of a purchase order containing different terms and conditions does not modify or supersede these terms and conditions. This agreement will be governed by Virginia law, without regard to any conflicts of law.